Privacy Policy

La Rosa & La Rosa Lounge SL (hereinafter "La Rosa")

Data Controller: La Rosa & La Rosa Lounge SL
Tax ID (NIF/CIF): ES12345678A
Address: Avenida Cartago 55, 07001 Palma de Mallorca, Balearic Islands
Email: larosamallorca@gmail.com
Phone: +34 971 44 31 82

1. Information about data processing

In compliance with the General Data Protection Regulation (GDPR) and Spanish Data Protection Law (LOPDGDD), we inform you that your personal data will be processed in accordance with this policy.

2. What data do we collect?

When you make a reservation on our website or contact us, we collect:

  • Full name

  • Email address

  • Phone number

  • Reservation date and time

  • Number of guests

  • Dietary preferences or allergies (if indicated)

  • Payment data (processed by Agora, our reservation provider)

3. How do we use your data?

Your data is used for:

  • Managing and confirming your reservation

  • Sending you reservation reminders

  • Processing pre-authorization payment (no-show policy)

  • Communicating any changes or issues

  • Improving our services

  • Complying with legal obligations

4. Legal basis for processing

Processing is based on:

  • Your explicit consent (reservation)

  • Compliance with legal obligations

  • Contract execution (your reservation)

5. How long do we keep your data?

Reservation data is retained for 2 years from the reservation date for legal warranty and tax compliance purposes.

6. Do we share your data with third parties?

Yes, we share data with:

  • Agora (reservation provider): to manage reservations and payments

  • Public authorities: if required by law

  • Service providers: to send booking confirmations via email

These providers act under our instructions and are obligated to maintain confidentiality.

7. Cookies and tracking technologies

Our website uses cookies for:

  • Improving user experience

  • Usage analytics (Google Analytics)

  • Personalized preferences

You can reject or delete cookies at any time through your browser settings.

8. Your rights

You have the right to:

  • Access: request what data we hold about you

  • Rectification: correct inaccurate data

  • Erasure: delete your data (right to be forgotten)

  • Restriction: limit data processing

  • Portability: obtain your data in transferable format

  • Objection: object to processing

To exercise these rights, contact: larosamallorca@gmail.com

9. Security

Your data is protected by appropriate technical and organizational measures to prevent unauthorized access.

10. Changes to this policy

We reserve the right to update this policy. Changes will be published on this page.

Last updated: June 2026